FAQ

 

Q: How can I become the member of your website?

A: You can click "Register" in our website, complete the registration form, submit the information. Your registration information will be viewed in 24 hours. Once your membership being approved, you can login to view the products price and make orders.

Q:How to order?

A:  We have 2 ways to place the order to us 

1. Become our member -  Login our website - Make orders - Payment - Packages delivery

2. Ask Excel or PDF catalog from our sales person, place an order by making an excel order list to us with item number and order quantity. Our sales person will contact you and confirm all order details with you.

Q: What's your price term?

A: All our prices on our website are wholesale prices (FOB Shanghai), we have discounts for our customers according to the order amount, please click here to check our discounts levels.

Q: What's the minimum order quantity?

A: Our minimum order quantity is only 500 USD.

Q: Do you accept mixed order for 500 USD order?

A: Yes, we accept mixed order.

Q: Can I order 1 piece each item for sample order?

A: Yes, you can. We accept sample order, but the item price will be the 1.5 times of our wholesale price.

Q: Do you drop ship to our customers directly?

A: No.

Q: Can I specify the item color?

A: We normally provide  assorted color if the item has multiple colors. If you need specify the color you need, your order quantity for the item should satisfy 50 pcs for the item you would like specify color, so please contact and confirm with our sales people before you order.

Q: Are all your products packaging in English?

A: Most of our products are in Enghlish package, some of them will have a little Chinese or Japanese on the package with English together.

Q: Is every package same as picture shown in your website?

A: Most of packages are same as the pictures shown on our website, we might change the package sometimes.

Q: Can I use your product pictures on my online shop?

A: Sure. It's one of our service that we provide to our customers, we have a large quantity of customers arround the world who are running their online sexshop. Please contact our sales people for the product pictures you need according to your order.

Q: Price validity period ?

A: validity period is 3 month for follow wholesale price. We always change the price . When there is a price change it does not apply to orders already placed.

Q: What's the payment methods?

A:  We accept bank wire transfer and Paypal transfer ( There is a 4% transaction cost charged by Paypal )

      Order less than 10,000 USD:
      1)100% T/T advance
      2)Paypal, 100% advance

      Order more than 10,000USD or OEM order: 50% T/T advance, balance paid before shipping.

Q: What's the shipping cost to my country?

A: Our website system can calculate the shipping cost for you after you choose the shipping method automatically when you place orders online, the shipping cost is based on the product weight if you choose Air Express (DHL, UPS, TNT, China POST EMS), and the rate is different for different countries, and the system will work out all shipping cost for you from DHL, UPS, TNT and China Post EMS, you can choose the cheapest one. Sometime, there is big different from the air express companies to the same country, such as TNT to Australia is much cheaper than DHL.

If you choose Sea Shipping, our sales person will contact and confirm you the shipping cost manually according to your country, normally for the order 3,000 USD to 10,000 USD, our sea shipping cost is only 300 USD, handling cost included. If you use your own sea shipping forwarder, there will be only a 100 USD handling cost.

Q: What's the delivery methods and delivery time?

A:  1. Air-express (DHL, UPS, TNT, China POST EMS),  door to door service, delivery time is about 3-7days,  price is based on package weight(price is different for different country). No customs clearnce and other importing charge after arriving destination, direct to your address, We have contract with DHL, UPS, TNT and China Post EMS, our price is much cheaper than you can find in DHL, please visit http://www.dhl.com for more information, but we don't suggest air-express delivery for big weight package unless it's urgent case.    

      2. Sea shipping, port to port service.Price is much cheaper than air-express(For example: 50USD/CBM to USA, price is different for different country, our sales people will confirm the total shipping cost after you place your order), delivery time is about 25-35 days, and your need do customs clearance and pay the related charges to your customs after your products arrives at your destination port.

For orders less than 3,000 USD, especially the 500 USD testing order, we suggest air express, you will receive the products you ordered in a short time, door to door service, you don't need to go to your port or customs.

For order more than 3,000 USD, we suggest sea shipping, port to port service, but much cheaper than air express, the shipping cost is around 300-400 USD for 3,000 USD order to USA or EU.

Q:  How much time you need to handle my order?

A:  Normally we need 7-10 days to handle every order, but we always try our best to make it much faster.

Q:  Why do you set 500 USD as the minimum order?

A: We understand the concerns of all new customers who are interested in our products and would like to try our service. Therefore, we set 500 USD as our minimum order to let they try our products and service. We suggest them use air express, so that they can test our products and service ASAP. That's how we have our customers trust us, we understand it's international business, you might not trust a company so far from another country.

Most of our coustomers who finished the first 500 USD order, they are all very satisfied with our products and service, and they placed bulk orders after the first order, we will suggest them use sea shipping to save the shipping cost and lower the average cost.

Of course, you are allowed to still order only 500 USD after the first 500 USD order.

Q: Are there any other extra charges?

We have a 50 USD standard exporting and handling charge for every order, including sample order. No other charges.

Q: Will you inform me after my order shipped?

A: 1. Our sales people will send you the B/L of the air express company with tracking number on it, you can track it and see your package status online.

    2. We will send your package photo with your B/L together to you for confirmation by Email.

Q: What's the estimated shipping cost if I buy one container?

A: If you buy one 20' or 40' containter, we will let your know how much you shall pay for the shipping cost after we get your destination seaport, also after confirmation from our forwarder. You can use your own forwarder.

Q: Do you have got any certificates for your vibrators or sex toys?

A: Yes, we have got CE certificates for the vibrators for most models, and we also have got EN71 nontoxic testing report to prove our materials are safe to the skin.

Q: Is OEM order accepted?

A: Yes. For an OEM order, we need about 2~4 weeks for the mould and then work out our first samples. If you confirm the first sample we send you, and you confirm your order, the lead time is about 20~25 days. and the minimum order quantity is 1,000 PCS

Q: Is your quotation still negotiable?

A: Yes. please remember that all prices are based on 500USD to support small retailers and let you try our quality and service.

For order value more than 3,000 USD, we will offer different discounts to you, please click here to check our discount list.

Q: Can I have my own logo or company info. shown on the packaging?

A: Yes, you can. MOQ is 1,000 Pcs for the item.

Q: Where is your office and factory? Can we visit your office and factory?

A: We are located in Shanghai China, our factory is Nan Xiang town, which is 15 KM to Shanghai downtown. You are welcome to visit us anytim when you are in China, please contact our Sales Rep. to arrange the time, and also we can provide pick up service at airport if you need.

Date：2008-12-16　【Return】